Refund and Return Policy for Klyptsopic

Effective Date: November 29, 2024

At Klyptsopic, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, our Refund and Return Policy outlines the steps you need to follow to return your products and receive a refund.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The return must be requested within 14 days of the receipt of the product.
  • The product must be in the same condition as when you received it, without any signs of damage or alteration.

2. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Perishable goods (e.g., food items) that have been opened or damaged.
  • Products marked as non-returnable at the time of purchase.
  • Gift cards or downloadable software.

If you are unsure whether your product is returnable, please contact our customer service team for assistance.

3. How to Request a Return

If you wish to return a product, please follow these steps:

  1. Contact Us: Email us at [email protected] within 14 days of receiving your order to initiate the return process. Please provide your order number, product details, and the reason for the return.
  2. Return Authorization: Our customer support team will review your return request and provide you with a Return Authorization (RA) number. Please include this number in the return package to ensure we process your return quickly.
  3. Shipping the Return: After receiving your RA number, securely pack the product and return it to the address provided by our customer service team. You will be responsible for the return shipping costs, unless the product is defective or we made an error in fulfilling your order.

4. Inspection of Returned Products

Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. If the product is in its original condition, we will proceed with issuing a refund.

5. Refund Process

After we have inspected the returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note the following:

  • Processing Time: Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part or the product is defective.
  • Partial Refunds: If the returned product is not in its original condition or is damaged, a partial refund may be issued.

6. Exchanges

Currently, Klyptsopic does not offer direct exchanges. If you wish to exchange an item, you must return the original product for a refund and place a new order for the desired item.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will provide you with a prepaid return label and issue a full refund or replacement at no additional cost to you.

8. Lost or Stolen Packages

Klyptsopic is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend tracking your package through the carrier’s website. If you believe your package was lost in transit or stolen, please contact the carrier directly to resolve the issue.

9. Contact Information

For any questions regarding our Refund and Return Policy, please contact our customer service team: